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Big Smile Playgrounds

Contact Us

We'd love to hear from you

Whether you're planning a backyard playset, speccing equipment for a school or park, or checking on an order already on its way — we're here.

How to reach us

Email: [support@bigsmileplayground.com] Best for detailed questions, quotes, and anything with photos or site measurements attached.

Phone: (510)898-8032 Best for quick questions and anything time-sensitive.

Hours: [Monday – Friday, 9:00 AM – 5:00 PM Pacific] Closed weekends and major holidays.

Mailing address:

Big Smile Playground 211 S State College Blvd PMC 10121
Anaheim, CA 92806
United States

When you'll hear back

We answer every message. Here's what to expect:

Type of request Typical response time
General questions Within 1 business day
Quote requests 1–2 business days
Order status updates Within 1 business day
Damage or warranty claims Same business day when possible

If you reach out on a Friday evening or over a weekend, you'll hear from us Monday.

Help us help you faster

Including a few details up front saves a round trip:

Shopping for a playset? Tell us:

  • The size of the space you're working with (rough measurements are fine)
  • Ages of the kids who'll use it
  • Your budget range
  • Whether you plan to assemble it yourself or hire an installer

Planning a commercial playground? Tell us:

  • Type of facility (school, park, church, HOA, daycare, apartment community)
  • Age groups you need to serve — 2–5, 5–12, or both
  • Approximate site dimensions
  • Whether you need ADA-accessible components
  • Your budget and target installation date

Asking about an existing order? Include your order number — it's in your confirmation email and starts with #.

Reporting shipping damage? Send photos of the damage and the packaging, plus a copy of the delivery receipt if you have it. See our FAQ for what to do at the moment of delivery.

Need a quote for a large project?

For commercial projects and multi-unit orders, email us at [sales@bigsmileplayground.com] or call and ask for a project quote. We can put together a full proposal with equipment specs, safety surfacing estimates, and delivery timelines — usually within [2–3] business days.

Other ways to find answers